Returns & Refunds policy

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail recycleandbicycle@yahoo.com

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

ReCycle & BiCycle 61 High Street Shanklin Isle of Wight PO37 6JJ

Any return must first be notified to us in writing via e-mail detailing the goods and reason for the return. Once it has been agreed by both parties that the goods are to be returned, we will then inform you of the returns address to use at that time. If you do not inform us prior to returning the goods, it will be treated as an unauthorised return. Returned items must be unused and returned in original packaging with any enclosed documentation. Return postage costs for a faulty item will be reimbursed for standard postage only, if you wish to send via an alternative you will not be refunded for any excess postage costs.

We will issue a full refund on receipt, provided the goods are still in their original condition and are received by us within 14 days of the goods being received by you. The goods are your responsibility until they reach us and therefore we recommend that you return the goods using a delivery service that insures you for the value of the goods. The goods must be sufficiently packaged to prevent damage whilst in transit. If the goods arrive back to us with damaged packaging and are damaged or with parts missing, we will not be able to issue a refund. Please note that this also applies to any goods damaged or scratched whilst in transit, therefore please package the goods very carefully. The cost of returning the goods to us is your responsibility and with the exception of faulty or goods damaged whilst in transit to you, we are not responsible for return postage.

If you change your mind about a purchase and want to cancel an order, we are able to issue a full refund, provided that the order has not yet been despatched. If you wish to cancel an order AFTER the goods have been despatched or delivered, then our Returns policy must be followed. If you refuse a delivery from us because you wish to cancel the order and the goods are subsequently returned to us, we will treat this as an unauthorised return.

Unauthorised returns shall be disposed of after a period of 28 days. Refunds for authorised returns will be processed within 14 days of receipt and will be issued via the original method of the payment received.

If you are not completely satisfied with your purchase, you are entitled to cancel this contract under the Distance Selling Regulations, provided you exercise your right no longer than 7 working days after the day on which you receive the goods. Please contact us via e-mail within 3 days of receipt to notify us of the return and reason for this, prior to returning the goods.

We aim to package the ordered goods well enough to protect them from damage whilst in transit. However, in the unlikely event that the goods do arrive damaged, then our Returns policy applies. We will replace any damaged goods at no cost to you or offer a full refund providing that our Returns policy has been followed.

If your order is returned to us undelivered due to an incomplete or incorrect address or unclaimed we will refund the order costs less actual costs of postage.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail recycleandbicycle@yahoo.com